Sage X3 Consultant

Hook, England, United Kingdom · UKIN - Sage

Description

K3. Experience Applied

K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years’ experience of delivering award winning solutions for more than 3000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service.

Reporting to the Head of X3 Operations, the SAGE X3 Consultant will be responsible for the delivery of quality implementations and service days, resulting in a positive customer experience and a reference-able customer. This will include all aspects of the project life cycle technical assistance, training, business analysis, software specification, implementation, configuration and post implementation support.

Responsibilities

To install and implement SAGE X3 ERP and associated software on client sites throughout the UK. There may be further travel required, particularly to Ireland, occasionally to Europe and potentially world-wide.

To deliver quality training courses, either prescribed or tailored to the customer's needs, around the SAGE X3 software and other K3 software.

To use import data into SQL based applications and to manipulate data within SQL for reporting purposes in order that the customer can benefit from value adding management information.

To provide software testing for bespoke and standard software products as scheduled by the project manager, in a rigorous and structured manner, ensuring all issues are fully documented.

To provide process documentation and user guides as required


Requirements

Success Criteria

Recognised by Sage and within the wider business community as the Sage X3 Partner of choice.

Achievement of Personal Objectives.

Achievement of monthly individual Professional Services revenue targets, set on an annual basis

High customer satisfaction. K3 FDS aims to achieve long term relationships with its customers and as such our customers’ rating of our consultants is an important measure of our staff and company success.

Successful customer reference ability from current implementations


Management of Quality

To escalate for all project issues to the project manager and be on hand to provide technical, application and management guidance in order to ensure the right outcome for the customer, whilst securing the future revenue stream for K3 FDS.

To work with the rest of the implementation team to resolve customer issues and ensure all projects have a successful outcome for the customer.

Education and Training

To show motivation and self-discipline in learning new modules and features of SAGE X3 and associated products, including self-learning and learning in groups.

To share knowledge with support and consultancy, to ensure all consultants benefit from an understanding of new features of the software.

Customer Management

As with any member of the K3 team, there is an element of customer management that comes with the role. The customer must be at the heart of everything we do.

To liaise with the specialist services team in order to get project issues resolved and to offer advice and guidance on any support issues currently with that team.

To work with the Lead Project Manager and the Customer Advocate to ensure that our customer's expectations are managed and delivered, and that revenue opportunities are maximised.

To maximise any revenue opportunities discovered whilst on-site with the customer, including the opportunity to sell on more service days, training, software or hardware and infrastructure.

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