Customer Services Dynamics NAV/D365 Business Central Consultant Developer
K3. Experience Applied
K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years’ experience of delivering award winning solutions for more than 3000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service.
Due to our continuing success and growth, K3 are currently looking for a number of Office Based Consultant/Developers to be based from our Oxfordshire office.
The main aspect of the role is to pro-actively contribute towards an effective and efficient technical team by identifying, analysing and implementing solutions within knowledge specific areas. The position plays an important role in the detection of, and provision of solutions to problems (code changes, workarounds & known errors) and prevention of their reoccurrence.
Excellent Customer Services skills are essential as the role involves liaising with clients on a daily basis.
This position is a key role in supporting the customer after delivery of the solution.
o Investigate problems with Microsoft NAV software on customer’s systems at a technical level.
o Investigate problems with K3 supplied software on customer’s systems at a technical level.
o Identify both functional and system (code level) problems
o Identify the root cause of the problem.
o Highlight possible solutions including changes to code and new code, and present these where required for review.
o Analyse bugs and identify necessary development and then complete the development, unit testing and data fixes to resolve them.
o Manage the release of the fixes to the customer as per K3 Methodology
o Liaise with customers at all levels from I.T. Assistant to IT Director for additional technical information which may be required to assist in the resolution of problems.
o Carry out customer site visits to investigate and resolve more complex issues where necessary.
o Attend, document and contribute to technical handovers of new customer systems and more detailed existing customer system changes.
o Act as a mentor to other team members
o Liaise with department administrator to ensure that customer contact is being made at agreed timescales. Monitor individual task dashboard to ensure that allocated work is carried out to deadlines.
o Always work to meet and exceed both departmental and individual KPI targets and service level agreements.
o Carry out ad-hoc project work within specialist area to fulfil company demands.
o Work to increase personal knowledge in role specific areas.
o Attend and contribute to relevant company staff meetings, including
§ Regular team meetings (to discuss key issues, etc.)
§ Monthly product development meetings (to feedback and contribute to the resolution of issues in the master system).
o Contribute any ideas, comments and suggestions for the future of the department and the company as a whole.
o Any other duties as required.
Skills and Experience
Candidates should ideally have previous Dynamics NAV or D365 Business Central application and development experience in a range of versions both legacy and current. A good understanding and experience of SQL is required. Excellent analytical skills with the ability to understand requirements are essential.
Understanding or knowledge of Retail ERP solutions would be an advantage.
You will have a good educational background, ideally up to degree level or equivalent, in arelated subject and excellent problem solving and communication skills. You will be a good team player as well as have the ability to work on your own initiative without supervision.
- Excellent Customer Service skills and able to demonstrate excellent written and oral communication skills
- Ability to understand customer requirements and deliver applicable solutions
- Self-motivated and driven to achieve professional success in a very busy environment
- Ability to manage workload and time according to deadlines set
- Resourceful, energetic and enthusiastic.
- Good attention to detail
- Ability to work well under pressure, both as part of the team and on own initiative.
- Confident and able to communicate with non-technical customers and colleagues.
At K3, we offer equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, maternity/pregnancy status, sexual orientation, gender identity, disability, religious or political belief.
We care that our business creates a diverse and inclusive culture where everyone is respected and can be themselves. We create a better and more sustainable business for our employees, our partners, the communities we work in and our customers through building non-discriminatory procedures and practices. At K3, we believe all employees should be entitled to and have access to all of the organisations facilities at every stage of employment, including the pre-employment phase.