IT Support Apprentice

Wigan, England, United Kingdom · UKIN


K3. Experience Applied

K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years’ experience of delivering award winning solutions for more than 3000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service.

Maybe you are currently at a crossroads? You might be firm in the belief an Apprenticeship is right for you, or maybe you are stuck between remaining in school, seeking further education or jumping into the world of work. At K3 we could list loads of reasons why this apprenticeship is right for you…but one of our own apprentices who has ended up being at the business for 7 years can do it better!

Meet Kerry Odyniec

After completing sixth form with 3 A-levels and having no idea what I wanted to do, I decided I would hold off going to university and see what else was out there. After applying for several jobs, one key thing was missing, experience. Thankfully I found this apprenticeship scheme at K3.

In July 2012, I started my role at K3. For the first year I worked in every department from sales, to building tills with the engineers, to working with accounts etc. This was critical to understanding how the business and each department worked.

Fast forward to 2013, after a year of studying and finding my place within the business, I was offered a full-time position, say hello to the new Sales and Marketing Assistant!

I have now been with K3 for 7 years and currently work as a Sales and Marketing Executive. The thing I love about the business that has kept me here for so long is the diversity within the role but also the people. Even though we are a global company we couldn’t find a nicer bunch of people.

Calling all those Information Technology minded! Whether you have excelled at the subject or are the first one family and friends call when an IT problem occurs we want to hear from you. Our business is built on the expertise and knowledge of some amazing people and we want you to become one of them! Join us on the journey as we look to grow our own future Infrastructure Technician stars of tomorrow today!

Through training and a dedicated line manager you’ll gain valuable work experience and on the job training that will set you on the golden path to becoming a Support Analyst at K3. And all this delightfully with a salary and no tuition fees to worry about in later life!

That’s all fine and well but what actually is a Support Analyst you may say! Well to keep it brief you will provide vital support to our large customer base. This will be done over the phone or via a remote desktop ensuring our customers issues are understood, logged and resolved t the highest of standards.

The Infrastructure Technician Apprenticeship

So what will you actually be learning and doing? This is a level 3 Apprenticeship and will take you 12 months to complete. In terms of learning, courses will be delivered through a mixture of online, on the job and in the classroom training. Everybody learns best differently and hopefully this will mean we can tick off the best method of learning for you!

Knowledge Module 1: Networking and Architecture

Upon completion of this Knowledge Module, you will:

Knowledge Module 2: Mobile and Operating Systems

Upon completion of this Knowledge Module, you will:

Knowledge Module 3: Cloud Services

Upon completion of this Knowledge Module, you will:

Knowledge Module 4: Coding and Logic

Upon completion of this Knowledge Module, you will:

Knowledge Module 5: Business Processes

Upon completion of this Knowledge Module, you will:

Application Process

Job Closing Date: 12/8/19

Stage 1 – Online Application

•Your application should take less than 5 minutes to complete. Simply attach your CV, confirm a few personal details and that’s job done!

•On receipt of your application we will send you a few questions to learn more about you.

Stage 2 – Telephone Interview

•If you have impressed us, you’ll be invited to a telephone interview where you’ll tell us a little more about yourself and your ambitions.

Stage 3 – Assessment Centre

•If you are invited to one of our assessment centres you will take part in an exercise with other candidates designed to let your personality shine, do a short presentation on a topic of your choice and have a sit down chat with a couple of K3 employees.

Stage 4 – Decision

•We’ll make a decision as quickly as possible. If you’re successful, we’ll send you an offer letter confirming everything. If you’re unsuccessful, we offer a follow up call to provide feedback.

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